ITI Web Stores Business Policies
ITI Web Stores are committed to providing you with the best possible products promptly and with a minimum of hassle.
30 Day Money Back Guarantee
Returning an Item
Exchanging an Item
Damaged or Defective Items
Shipping Refunds
Credit
Product Warranties
Repairs
Changing or Canceling Your Order
Cancellations
Legal Details
30 Day Money Back Guarantee
We at ITI Web Stores are confident that our products will meet or exceed your expectations, but we fully understand that is not always possible and, subject to this return policy, we will gladly accept returns or exchanges.
You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty. In most cases you will need to contact the manufacturer directly for warranty service or support.
To qualify for a return:
 | You must contact ITI Web Stores customer service either by phone or email to obtain a
Return Merchandise Authorization (RMA) number before returning an item. Return
shipments without a valid RMA number clearly posted on the outside of the shipping box
will not be accepted. |
| All items must be returned in new, unused, sellable condition, in the same condition as
they were sent, in the original manufacturer's packaging (including the box the item was
shipped in or a comparable shipping box), with all paperwork, parts and accessories to
insure full credit. |
| Returned items that are soiled, damaged or missing parts are not eligible for a refund.
We are not obligated to accept returns if the item is not in the same condition as it was
sent. |
| Some electrical and electronic items may require some guided testing on the consumer's
end before a RMA can be issued. |
| Some items are not returnable due to health code laws. Any such items will be so noted
on the item's information page. |
| Custom and special orders are not returnable. |
All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.
Here are the basic steps to return an item:
| To obtain a RMA number email us or call us at 877.675.6537 |
| Pack the item securely in the original package (including the box the item was shipped
in or a comparable box). |
| Enclose a copy of the original invoice with the item. Be sure to keep the original
invoice for your records. If you cannot send a copy of your invoice, please include your
order number, billing name, and address with the item. |
| All products must be returned in new, unused, sellable condition, in original
manufacturer's packaging, with all paperwork, parts and accessories to insure full credit.
|
| We recommend using a shipping method that provides package tracking, so you can check
the status of your return. All return shipping charges must be prepaid. We cannot accept
C.O.D. deliveries. |
| Send the return package to:
Please note: If there is extensive damage to an item upon
delivery, immediately email us
or call us at 877.675.6537 for instructions. |
| Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment (i.e. credit card credit for items paid for by credit card or a refund check for items paid for by check, etc.). You will be refunded the shipping cost if the return is a result of a manufacturer error, shipping damage or a shipping error on our part. |
* ITI Web Stores will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
You have 30 days from the date of shipment to exchange an item.
To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.
You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.
All items that you are returning for exchange are subject to the same criteria as the above Return Policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at 877.675.6537. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. ITI Web Stores will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the delivery and contact us immediately at 877.675.6537. Please have your order number available when you contact us.
ITI Web Stores will honor shipping refunds due to service failure on the part of the carrier, only when the carrier honors their "Money Back Guarantee" due to shipments that are delivered beyond the expected delivery date set by the carrier at the time of shipment. The "Free Ground Shipping" option does not qualify for a shipping refund.
ITI Web Stores will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Product Warranties
Manufacturer's Warranties
Many of the items that are sold in ITI Web Stores come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.
Repairs
Please contact the manufacturer of an item directly with any repairs questions.
Changing or Canceling Your Order
After you have clicked the confirmation page "Continue" button and can view your invoice, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email us or call us at 877.675.6537. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
The customer is responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges.
- Orders cancelled or refused after they have shipped will be treated as a return. Transaction fees we incur for orders totaling $500 or more, cancelled after the day they were placed will be deducted from refunds. The following transaction fees apply:
- - Visa / MasterCard / Discover / PayPal - 2.5% of total purchase price
- - American Express - 4.5% of total purchase price
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
| Item(s) not available. |
| Difficulty in processing your payment information. |
| Cannot ship to address provided. |
| Duplicate order was placed. |
| Cancelled due to a customer request. |
If your order is cancelled, you will receive a notice regarding your
order via email which will explain the reason for the cancellation. You will not be billed
for any cancelled items. If you are interested in alternative products, please
email us
or contact us at
ITI Web Stores™ is a trademark of Intelligent Technologies, Inc.
Individual ITI Web stores acknowledge any trademarks in their market are as the property of their respective owners.
All web pages, original graphics, web page designs on all ITI Web Stores are protected under international copyright laws. All rights are reserved.
Enforcement of Terms, Conditions and Policies
By accessing and using the ITI Web Stores web sites, you agree that your access to and use of that web site is subject to these terms, conditions and policies, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of Washington, United States of America.
All policies, prices, specifications and other information on any ITI Web Store website are subject to change without notice.